Privacy Policy
Your Privacy, Our Promise
At Ekatvam Botanicals, your privacy matters deeply to us. When you share your information with us — whether by placing an order, signing up for our newsletter, or simply browsing our website — we treat it with the utmost respect and care. This Privacy Policy explains how we collect, use, and safeguard your information.
Information We Collect
When you shop with us or subscribe to updates, we may collect your name, contact number, email address, shipping address, and order history. We use this information only to fulfill your orders, improve your experience, provide customer service and keep you updated on meaningful offers or product launches.
- Account Details: Name, email address, mobile number, and login credentials (for account creation or OTP login).
- Order Information: Billing and shipping address, products purchased, payment method (securely processed via third-party gateways), and order history.
- Communication Preferences: Your choices about receiving emails, WhatsApp updates, or other notifications from us.
Your Data Is Safe with Us
We do not sell, rent, or share your personal information with any third parties. We share your information with our delivery partners for shipping or return of your orders. Your trust is of the utmost importance to us, and we are committed to protecting it. All data is stored securely, and only authorized personnel have access. Our partners are bound by strict confidentiality and can only use your data to perform their specific task.
How we use your information
We use your information only to:
- Process, ship, and fulfill your orders
- Send order confirmations, delivery updates, or OTPs
- Create and manage your user account
- Offer customer support and respond to your queries
- Share occasional promotions, launches, and wellness tips (if you’ve opted in)
- Improve our products, services, and website performance
- Maintain site security and fraud prevention
No Spam. Ever.
We are strictly against spam. If you choose to receive updates, you’ll only get, relevant emails or WhatsApp messages about new launches, offers, or wellness tips — no unnecessary clutter. You can opt out anytime.
Your Privacy, Your Control
You can manage or update your preferences at any time:
- Edit account information through your profile or OTP login
- Unsubscribe from marketing emails or WhatsApp messages via the links provided
- Request access to the personal data we have about you
- Request deletion of your account and all associated personal data
To make any of these requests, just email us at: [email protected]
Cookies and Tracking
We use cookies and similar technologies to: Improve site performance, personalize your browsing experience, track visitor analytics for internal use only, you can control or disable cookies in your browser settings. Doing so may affect some features of the site.
Children’s Privacy
Ekatvam Botanicals is not intended for use by children under 13. We do not knowingly collect information from children. If you believe a child has shared information with us, please contact us immediately so we can delete it.
Consent and Use
By using our website, placing an order, submitting any personal information, or sharing details during customer service calls, emails or messages, you consent to this privacy policy.